The Kaduna Electricity Distribution Company has apologised to it’s customers affected by the recent disconnection from the national grid, urging them to be patient, as discussions are on to ensure their reconnection to the national grid.
Recall that the Transmission Company of Nigeria (TCN), (the market operator) threatened to disconnect distribution companies who failed to pay up for the energy supplied to them by disconnecting three 33KVA feeders in Kaduna state from the national grid.
But the Kaduna Electric has failed to settle the debt and TCN disconnected it from the national grid. The 33KV Abakpa, 33KV Doka and 33KV Mogadishu were all disconnected on Tuesday putting thousands of customers in darkness.
Reacting to the development KEDCO appealed to electricity consumers to be more patient as it is working out solution with the relevant stakeholders.
In a statement, Saturday, the Head, Corporate Communication, Kaduna Electric, AbdulAzeez Abdullahi said, “we would like to extend our sincerest apologies once again for the outage that is being experienced as a result of the disconnection of some of our 33KV feeders by the Market Operator.
“The outage which has entered its 5th day has affected parts of Kaduna metropolis including, Ahmadu Bello Way, Gwamna Road, Poly Road, Isa Kaita, Lugard Hall, Rabah Road, Kurmin Mashi, Abakpa, Mogadishu, Tudun Wada among others. We understand that this is a frustrating and inconvenient situation for you, and we are deeply sorry for the inconvenience that it has caused.
“We want to assure you that our team has been working around the clock engaging relevant stakeholders to resolve the issue. We understand that electricity is vital to businesses and livelihoods.
“We appreciate your patience and understanding during this difficult time. We are committed to providing you with the best possible service, and we will continue to work hard to earn your trust and confidence.”
Abdullahi, had admitted in an earlier statement that the “action by the Market Operator is as a result of poor remittance by Kaduna Electric and other defaulting players to the market” just as he appealed to customers to ensure that they “honour their payment obligations promptly to ensure continuous and uninterrupted power supply. We value our customers and we remain committed to providing you with the best service possible”.
“We seize this opportunity to restate that as a company, we prioritize providing reliable and uninterrupted power supply to our customers. However, to maintain this level of service, we require timely payment for the energy consumed. Payment for electricity is essential to ensure the sustainability of our operations, and it is a responsibility that we all share.
“We apologise for the inconvenience this action by the Market Operator has caused and the impact it will have on your daily activities. We are working closely with all stakeholders to find a sustainable solution to the situation to restore power supply to all our customers as soon as possible,” Abdullahi said.
